Privacy Policy
Last updated: January 15, 2025
Introduction
joralynthiveon ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website joralynthiveon.com or use our financial education services.
We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) and comply with all relevant Australian privacy legislation. By accessing our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when registering for our services, subscribing to newsletters, or contacting us. This may include:
- Full name and contact details (email address, phone number, postal address)
- Date of birth and identification information as required by Australian financial services regulations
- Financial situation details relevant to our educational programs
- Employment information and professional background
- Educational history and qualifications
- Payment information and billing details
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and geographical location
- Browser type, operating system, and device information
- Pages visited, time spent on our site, and navigation patterns
- Referral sources and search terms used to find our website
- Cookies and similar tracking technologies data
How We Use Your Information
We use your personal information for legitimate business purposes, including:
- Providing financial education services and course materials
- Processing registrations and managing your account
- Sending educational content, newsletters, and program updates
- Responding to inquiries and providing customer support
- Improving our website functionality and user experience
- Conducting research and analysis to enhance our educational offerings
- Complying with legal obligations and regulatory requirements
- Preventing fraud and maintaining security of our systems
Information Sharing and Disclosure
We may share your personal information in the following circumstances:
Service Providers
We engage trusted third-party service providers to assist with our operations, including payment processing, email marketing, website hosting, and analytics. These providers are contractually bound to protect your information and may only use it for specified purposes.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or government agencies. This includes compliance with Australian Securities and Investments Commission (ASIC) requirements and other financial regulatory obligations.
Business Transfers
In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity, subject to appropriate privacy safeguards.
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
| Security Measure | Description |
|---|---|
| Encryption | SSL/TLS encryption for data transmission and AES-256 for stored data |
| Access Controls | Multi-factor authentication and role-based access restrictions |
| Regular Audits | Quarterly security assessments and vulnerability testing |
| Employee Training | Annual privacy and security training for all staff members |
Despite our security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents and notifying affected individuals as required by law.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
Access and Correction
You can request access to your personal information and ask us to correct any inaccuracies. We will respond to access requests within 30 days and provide information free of charge in most circumstances.
Data Portability
You may request a copy of your personal information in a structured, commonly used format. We will provide this information within 45 days of your request.
Deletion Rights
You can request deletion of your personal information, subject to certain legal and business requirements. We will honor deletion requests unless we need to retain information for legal compliance or legitimate business purposes.
Marketing Preferences
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We will process opt-out requests within 10 business days.
Data Retention
We retain your personal information for different periods depending on the type of information and purpose:
- Account information: Retained for the duration of your relationship with us plus 7 years for tax and regulatory purposes
- Marketing communications: Retained until you unsubscribe or we determine the information is no longer needed
- Website usage data: Typically retained for 24 months for analytics purposes
- Support inquiries: Retained for 5 years to maintain service quality and resolve potential disputes
- Financial transaction records: Retained for 7 years in accordance with Australian taxation requirements
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data destruction policies.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and gather analytics information. We use the following types of cookies:
- Essential cookies: Required for website functionality and cannot be disabled
- Analytics cookies: Help us understand website usage and improve our services
- Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness
- Preference cookies: Remember your settings and personalize your experience
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.
International Data Transfers
We primarily store and process your information within Australia. However, some of our service providers may be located overseas, including in the United States and European Union. When we transfer personal information overseas, we ensure appropriate safeguards are in place through:
- Contractual agreements that meet Australian privacy standards
- Transfers to countries with adequate privacy protections
- Implementation of standard contractual clauses approved by privacy regulators
- Regular monitoring of overseas service provider compliance
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through:
- Email notifications to registered users
- Prominent notices on our website
- Updates to the "Last updated" date at the top of this policy
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
Complaints and Disputes
If you have concerns about how we handle your personal information, please contact us first. We aim to resolve privacy complaints within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Privacy Contact Information
joralynthiveon Privacy Officer
29a York St, Launceston TAS 7250, Australia
Phone: +61392210999
Email: info@joralynthiveon.com
For privacy-related inquiries, please include "Privacy Inquiry" in your subject line. We will respond to all privacy questions within 5 business days.